Your purchased service could be suspended for the various reasons. In most scenarios after service suspension you will receive notification to email which is related with your Heficed account. When you login to Terminal and select appropriate service, you will able to see service suspension reason.

If service was suspended due to overdue on payment and you want to resume using your service, this is mean that you must to pay all unpaid invoices for that service. Unpaid invoices related with your Heficed account always are listed in Terminal -> Billing -> Invoices.


After the payment your service which was suspended due to overdue on payment will be activated automatically again. However, after payment always please check service status in Heficed and ensure that it is power on and has status "Online". In case of any payment issues, please contact Heficed support via your Terminal and we will assist you as soon as possible.

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