If you are unable to connect to your server this means that either the server is down or server unreachable over the network. First of all, access your Heficed Terminal and make sure that the server is powered on. If you find that your server is offline, please power it on and check the server resource usage statistics and investigate your server logs for errors.

However, if your server is currently online, but it is not responding to remote connections, this means that the server crashed, using to much resources or the network services have stopped. In this case, you can use the Virtual Console to connect to your server and resolve the problem. Keep in mind that your server's IP might be nullrouted due to DDoS attacks which created network problems and that may be the reason why your server is unreachable over the network.

If you exhausted all option, but you are still unable to connect to your server, please submit a ticket to our Support Department in Terminal.

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