Most orders are activated automatically after the payment reaches our billing system. Pending is a temporary state which means that either the payment is not received yet, or, the order is being reviewed, and will be manually released by a specialized team. If the payment requires additional verification steps, then verification email will be sent to your registration email address and/or you will be asked for additional information at your Terminal.

However, if you didn't get any verification email, nor the status is updated at your Terminal and you still see the order not active for a long period of time, please submit a ticket to Billing Department at your Terminal.

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