You can request a refund if your service complies with refund policy.
- 14 days money-back policy ensures that you can request for a refund within 14 days after we received your payment. You can only choose to receive the refund between the original payment method (if possible) and a refund to your Heficed account as credit.
- You can request a refund only for Heficed services. 3-rd party services, such as domains, licenses and certificates are not refundable.
- You may not request a refund if your service was suspended or terminated because of abusive or illegal activities, such as mining, phishing, spam or any other abuse.
You can find more information about refund policy in our Terms of Service.