How to request for a refund?

Take the following steps in order to request for a refund:

STEP 1. Find out if you are eligible for the refund in our article - "Can I request for a refund?"

STEP 2. Log in to your Terminal.

STEP 3. Go to your services and select the service which you want to cancel and get a refund.

STEP 4. Submit cancellation request by following instructions in the article here.

STEP 5. Open a new ticket to Billing Department, informing us how do you wish to receive the refund: the original payment method (if possible) or as Credits in your Heficed account.

You can find more information about our refund policy in our Terms of Service.