Take the following steps in order to request for a refund:

STEP 1. Find out if you are eligible for the refund in our article - "Can I request for a refund?"

STEP 2. Log in to your Terminal.

STEP 3. Go to your services and select the service which you want to cancel and get a refund.

STEP 4. Submit cancellation request by following instructions in the article here.

STEP 5. Open a new ticket to Billing Department, informing us how do you wish to receive the refund: the original payment method (if possible) or as Credits in your Heficed account.

You can find more information about our refund policy in our Terms of Service.

Did this answer your question?