In the event you lose your phone or are not able to log in when 2FA (Two-factor authentication) is enabled on your account, Heficed allows you to use Emergency Recovery Codes.

To receive your Emergency Recovery Codes you must have 2FA enabled and proceed to access your Terminal -> IAM & Security -> My Account -> Security -> Get New Codes. Make sure to store your recovery codes safely on your device or write them down.  

This will provide you a set of 10 codes that can be used in the case when authentication is needed to access your Heficed account. Each code can be used once.

Please note that each time you generate a set of new codes, the old ones will no longer be valid.

If you have any remaining questions, feel free to contact our customer support department: support@heficed.com


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